| |
FREQUENTLY ASKED QUESTIONS
Q: Why is the company called “Mr. Marcite” if you don’t use Marcite anymore?
A: The company name was established back when Marcite was the only material on the market. Due to some EPA-required restructuring of Marcite’s formula, the nature and durability of the material changed. Because of this, Quartz products like Diamond-Brite, Sunstone, and Krystal Krete have become the industry-standard.
Q: I’ve heard that I shouldn’t have my pool renovated during the rainy season because it could pop out of the ground.
A: Ground water pressure is always a valid concern when draining a swimming pool, however, Mr. Marcite
easily accommodates issues of ground water, and performs
renovations year-round.
Q: Understanding warranties
for different materials and renovators can be confusing - help
me understand what's special about a Mr. Marcite warranty?
A: Depending on the type of pool renovation you choose,
the warranty period of your selected material may range anywhere
from 5 years to "lifetime." This is important because a material
warranty may only obligate the manufacturer to supply you with
replacement material - not the application of the replacement
material to your pool. Labor costs are often higher than the
cost of material, and you'd have to spend money out of your
pocket to hire someone to apply the replacement surface. At Mr.
Marcite we know our customers deserve better and we back our
material with a 100% workmanship guarantee. In the unlikely
event that your material fails while it is under warranty, we
will not only replace the material, but also supply the labor to
apply the replacement surface.
Q: Do you subcontract your work?
A: All pool-work is performed by in-house Mr. Marcite
crews. |
|
|
